Last Updated: 13 March 2026
Artisan Hub (“Artisan Hub,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard the personal information of customers and vendors (“you,” “your”) who access or use our online marketplace (the “Platform”).
This Policy should be read together with our Terms and Conditions. By using the Platform, you acknowledge that you have read and understood this Policy. Where the law requires your consent, we will ask for it before processing your personal data.
1. Scope
This Policy applies to:
Customers who browse, book, and pay for services through the Platform.
Vendors (service providers) who register to offer services through the Platform.
Visitors who access the Platform without registering.
2. Information We Collect
2.1 Information You Provide
Account details: name, email address, phone number, password, and profile information.
Vendor details: service categories, portfolio images, pricing, availability, qualifications, and payout/banking details.
Booking details: preferred date, time, service location, and any specific requirements you share.
Communications: messages, support requests, reviews, and feedback you submit.
2.2 Payment Information
Payments are processed through trusted third-party payment providers. We do not store full card or banking credentials on our own systems; these are handled by our payment partners.
We retain limited transaction records (such as amounts, dates, and payment status) for accounting, dispute resolution, and legal compliance.
2.3 Information Collected Automatically
Device and technical data, such as IP address, browser type, operating system, and device identifiers.
Usage data, such as pages viewed, searches made, and interactions on the Platform.
Cookies and similar technologies (see Section 7).
2.4 Information From Third Parties
Information from payment providers confirming a transaction.
Information you choose to share if you sign in or connect through a third-party service.
3. How We Use Your Information
We use your personal data to:
Create and manage your account.
Facilitate bookings and connect customers with vendors.
Process payments and payouts and maintain transaction records.
Provide customer support and respond to your queries.
Display and moderate reviews and ratings.
Improve and personalise the Platform and its features.
Detect, prevent, and address fraud, abuse, and security issues.
Send service-related notifications and, where you have consented, marketing communications.
Comply with our legal and regulatory obligations.
4. Legal Basis for Processing
We process your personal data where:
You have given your consent.
Processing is necessary to perform a contract with you (for example, to complete a booking).
We have a legitimate interest in operating and improving the Platform, provided this does not override your rights.
We are required to do so by applicable law.
You may withdraw consent at any time (see Section 9), though this will not affect processing carried out before withdrawal.
5. How We Share Your Information
We share personal data only as needed to operate the Platform:
With vendors and customers: we share the details necessary to facilitate a booking (for example, sharing a customer’s name, location, and booking requirements with the relevant vendor).
With service providers: payment processors, hosting providers, analytics tools, and other vendors who help us run the Platform, under appropriate confidentiality and data-protection obligations.
For legal reasons: where required by law, regulation, legal process, or to protect the rights, safety, and property of Artisan Hub, our users, or the public.
In a business transfer: in connection with a merger, acquisition, or sale of assets, subject to this Policy.
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.
6. Data Retention
We retain personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymise it. Transaction and tax records may be kept for the period required by applicable law.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to keep you signed in, remember your preferences, analyse usage, and improve the Platform. You can control cookies through your browser settings; disabling some cookies may affect how the Platform functions.
8. Data Security
We use reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is fully secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
9. Your Rights
Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you have the right to:
Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Request erasure of your data where it is no longer required.
Withdraw consent previously given.
Nominate another individual to exercise your rights in the event of death or incapacity.
Lodge a grievance about how your data is handled (see Section 12).
To exercise any of these rights, contact us using the details in Section 12. We may need to verify your identity before acting on your request.
10. Children
The Platform is intended for users who are at least 18 years old. We do not knowingly collect personal data from anyone under 18. If we learn that we have collected such data, we will delete it.
11. Third-Party Links
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.
12. Grievance Officer and Contact
If you have questions, concerns, or complaints about this Policy or how your personal data is handled, please contact:
Email: support@artisanhubpro.com
We will acknowledge and respond to grievances within the timeframe required by applicable law.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on the Platform with a revised “Last Updated” date. Your continued use of the Platform after changes take effect constitutes acceptance of the updated Policy.
By using Artisan Hub, you acknowledge that you have read and understood this Privacy Policy.
